Christmas last order dates: Any orders placed after 16 December 2022 will not ship until after 3 January 2023.
Free P&P Over £50 On Deliveries
We process orders Monday to Friday. Orders placed on Saturday, Sunday or Bank Holidays will be dealt with on the next working day.
Standard delivery for all orders over £50 is free. To qualify for free P&P the order value (excluding P&P) must exceed £50, including any adjustments for discounts and special offers.
For orders under £50, standard delivery will be charged at £4.99
Please allow 1-3 working days for delivery from the point at which we successfully receive your payment.
We regret that we cannot supply any orders outside of the United Kingdom and Highlands & Islands, Northern Ireland, Ireland, Isle of Wight, Isle of Man, the Channel Islands.
Which courier will deliver my order?
All orders are shipped using our preferred courier, YODEL. Deliveries can take place between Monday and Saturday, depending on when your order was placed. They aim to deliver to you between 8am – 6pm, but these hours may be affected in busy periods.
Using the YODEL app, you can track your parcel and set your delivery preferences (for example, to set a safe place if you’ll be out while your parcel is out for delivery). Input your email address and mobile number when you order, and you’ll be able to track your package. The YODEL app is free to download, easy to use, and contains many useful features, including additional delivery alerts, so you will always get the best possible delivery experience.
Returns for items bought direct
We care about our customers and we care about the quality of our tools and so on the rare occasions when things go wrong, we will always do our best to put things right. Should you have any problems with an item you have purchased from us, in the first instance, please contact our Customer Services team on [email protected] with an image of the damaged/incorrect product, along with your order number and an explanation of the problem. You can also call us on 01753 547790.
Returns postage costs
If a product we have supplied is defective, damaged, or incorrectly supplied, we will be happy to resolve this issue at no cost, either by replacing, refunding or collecting and exchanging the item.
If you wish to return a product that was correctly supplied, but which did not meet your expectations, in accordance with your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we may require you to cover the cost of return. Please contact us at [email protected] before returning the goods in this case, who will confirm the correct return address and method of return.
Once a returned item arrives with us, we will refund where appropriate using the same payment method used at the time of order, within 14 days.
Refunds and returns for items bought in store
Our tools are sold in thousands of shops and garden centres around the United Kingdom. If you are seeking a refund for an item that you bought in store, then you will need to contact the outlet or third party website you purchased your tool from in order to discuss a refund.
Our limited lifetime guarantee covers all Darlac tools for repair or replacement regardless of where you purchased the tool. We will repair any items that prove to be defective in workmanship or materials. Where an item cannot be repaired and makes the terms of a guarantee, we will replace the item.
Our guarantee does not cover damage associated with lack of care or neglect, and neither does it include wear and tear on replaceable parts such as springs and blades. If you are seeking a replacement part for our any of our tools, we can replace almost all component parts, so please get in touch.
In the first instance, please contact [email protected] explaining the problem. Our customer services team will then assist you in assessing the tool, and help you with the next steps.
Please click here to read more about our Limited Lifetime Guarantee in more detail.