Delivery

We process orders Monday to Friday. Orders placed on Saturday, Sunday or Bank Holidays will be dealt with on the next working day.

Our flat shipping rate is £3.49 or is free on orders over £25.

Please allow 5-7 working days for delivery from receiving your successful payment.

We regret that we cannot supply any orders outside of the United Kingdom and Highlands & Islands, Northern Ireland, Ireland, Isle of Wight, Isle of Man, the Channel Islands.

Which courier will deliver my order?

All orders are shipped using our preferred courier, My Hermes. My Hermes deliveries can take place between Monday and Saturday, depending on when your order was placed. They aim to deliver to you between 8 am-6 pm, but these hours may be affected in busy periods.

Using the My Hermes or My Hermes app, you can track your parcel and set your delivery preferences (for example, to set a safe place if you’ll be out while your parcel is out for delivery). Input your email address and mobile number when you order, and you’ll be able to track your package. The Hermes app is free to download, easy to use, and contains many useful features, including additional delivery alerts, so you will always get the best possible delivery experience.

Returns

If a product we have supplied is defective, damaged, or incorrectly supplied, we will be happy to resolve this issue at no cost, either by replacing, refunding or collecting and exchanging the item. Please email an image of the damaged/wrong product, along with your order number and an explanation of the problem to info@darlac.com, or call us on 01753 547790.

If you wish to return a product that was correctly supplied, but which did not meet your expectations, in accordance with your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we may require you to cover the cost of return. Please contact us at info@darlac.com before returning the goods in this case, who will confirm the correct return address and method of return.

 Refund Payments

Once a returned item arrives with us, we will refund where appropriate using the same payment method used at the time of order, within 14 days.